Cancellation Policy

Our cancellation and refund guidelines are as follows:

Trip Cancellation Policy

With a 14 day or more notice:

  1. A refund is made less a $7.00 per person cancellation fee. (Please note you must ask for and be assigned a cancellation code to confirm the cancellation!)
  2. You may transfer the reservation to another date with no transfer fee.
  3. You may choose to be mailed "free trip passes" that can be used at a future date at a 5.00 per person fee. (No expiration date on the passes)
  4. You may choose to be placed in our TBA To Be Arranged File and you can call back to reschedule when you choose to do so. (No expiration date)

With a 7 day or more notice:

  1. You may cancel with a 50% refund.
  2. You may reschedule the trip for another date and time, with no transfer fee.
  3. You may choose "free trip passes" that can be used at a future date, with no change fee. (No expiration date on the passes).
  4. You may choose to be placed in our TBA To Be Arranged File and you can call back to reschedule when you choose  to do so. (No expiration date)

With a 24 hour minimum notice:

  1. You may reschedule the trip for another date and time.  No extra fee.
  2. You may choose "free trip passes" that can be used at a future date. $5.00 per person to mail. (No expiration date on the passes)
  3. You may choose to be placed in our TBA To Be Arranged File and you can call back to reschedule when you choose  to do so. (No expiration date) No extra fee.

Reduction in the number of rafters on the day of the trip is not refundable. However, for the happiness and convenience of our guests, "free trip passes" may be picked up at the Carolina Outfitter's Office for pre-paid rafters who failed to show on the day of the trip.) so that they can enjoy rafting at Carolina Outfitters on a future date! Note Reservations for groups that have minimum numbers required for a discount received, cannot get trip passes for numbers required to get a lower rate in the reservation. Passes may be received if those numbers are not required for the discount given.

Please let us know as soon as possible ahead of time if your numbers are reduced! Call us at 828-488-6345 or 800-468-7238.

Vacation Rental Cancellation Policy

With a 30 Day or More Notice:

Our cancellation policy requires a 30 day WRITTEN notice, and a $50.00 per night cancellation fee. Please note, for telephone cancellations you must ask for and be assigned a cancellation code to confirm the cancellation! There are no refunds for cancellations with less than a 30 day notice.

With a 30 day or more notice with an assigned code for confirmation, you may have your reservation transferred to another date, with a $25.00 transfer fee.

With a 14 Day or More Notice:

With a 14 day Written notice, or notice by telephone when assigned a cancellation code for confirmation, we will transfer your lodging reservation to another date, with a $25.00 transfer fee.

With less that a 14 Day Notice:

With less than a 14 day notice, there are no refunds and no transfers. This policy is very strict, because it is difficult to re-book the lodging in a time period of less than 14 days.

There are no refunds for late arrivals or early departures for ANY reason!